common questions
Typically, a new Cinque Wine Club comes out 4 times a year (Fall, before Christmas, Spring and before Easter). This means that you can opt-in for 4 shipments annually, and there are 6 wine bottles per shipment. You initially purchase the current season’s Wine Club, and thus your email is entered to our mailing list for you to be notified when another one is out. You have total control on which Wine Club to purchase and when, on a per-season basis.
Please keep in mind we’re a family owned business, not Amazon! Getting these wines takes some time – but we promise the best things are worth waiting for. Also, we always notify you when a new Wine Club is out so that your shipment arrivers on time for Christmas or Easter!
BILLING: The Cinque Wine Club is not a subscription service, so we process a single payment per shipments that you have to opt-in. For first-time Wine Club members, you will pay the day you sign up and then fall into our automatic schedule for the next billing date.
Arrival times can vary by a week based on location and potential delays in customs. Customs delays are unlikely but can happen, and unfortunately are out of our control.
We know we may be far away but rest assured that we approach to customer service and is always available by Whatsapp or email.
We try to answer all issues within 24 hours.
We have been successfully shipping to the US and abroad for over 9 years. If you ever have a problem, please notify us immediately.
We have done so many times successfully, but your State might not allow shipping alcohol from abroad. Shipping alcohol in the U.S. can be a bit complicated because each state has its own set of rules. While you can technically order alcohol online and have it delivered in all 50 states, the process isn’t always simple. Your state might have stricter rules that make it harder for consumers to get alcohol shipped directly to them. On top of that, if alcohol is being imported from another country into the U.S., there’s an internal revenue tax that needs to be paid. This tax rate varies depending on the type of alcohol (like beer, wine, or spirits) and how much is being brought in. We use UPS for our shipments. Please make sure you are eligible BEFORE placing your order:
Before placing your order, please verify by clicking here that your shipping location (country, state, or province) is eligible for receiving alcoholic beverages via UPS.
Regulations vary by region, and compliance with local laws is essential for successful delivery (UPS PDF file).
Also, please check, before placing your order, on this link, about taxes or brokerage concerning your country/state.
